Hassle Free Returns
ZOIC.com Exchanges/RefundsDidn't get the size or color you wanted? Purchases from ZOIC.com may be returned for exchange or credit, but only if the item is in new condition with original packaging and hangtags intact. Please be aware that it will likely take a billing cycle for a credit to appear on your credit card. If your return was a gift, the credit will go to the original purchaser of the item.
Always Guaranteed / Warranty ReturnsZOIC clothing is always guaranteed to withstand the regular use and abuse of cycling. Now that doesn't include a tree branch through a pocket or road rash shredding a side panel in a nasty endo. But we pride ourselves on the quality of our products and stand behind the workmanship of our factories and suppliers. If you believe an item of ZOIC clothing has worn out or failed to perform due to defective construction you may send the item to us for warranty service and we will evaluate it for repair or exchange upon receipt. If your return is deemed a repair, it will be sent out immediately and returned to you when product is fixed. All we ask is that you please wash any items that you are returning and keep your liners at home, send the short shell only. To return an item simply print this page and complete the following:
Circle: Return \ Exchange \ Warranty
Description of Issue:
Order # if available:
Then mail this sheet with your return via USPS or UPS addressed as follows:
5611 Palmer Way, Suite F
Carlsbad, CA 92010
Product exchanges and warranty replacements are subject to inventory availability at the time of return. Please email firstname.lastname@example.org or call us toll free at 877.484.ZOIC if you have any questions.