Frequently Asked Questions
Answers to Frequently Asked Questions
Q: What does ZOIC mean?
A: ZOIC is from the Greek word for life. Websters defines it as "having animal life or action". ZOIC is clothing for an active life.
Q: How do you pronounce ZOIC?
A: Technically \zō-ik\. Or just say zo-wick, like in the word Paleozoic, remember that from Geology?
Q: How do I know what size I wear in ZOIC products?
There is a link to our size chart on each of our product pages. It can aslo be found here: Size Chart
Q: How do I return something I purchased from the ZOIC website?
Go to our returns page and follow the instruction for our hassle-free returns.
Q: What are the care/washing instructions for ZOIC products?
A: Although some items vary in content (polyester vs. cotton), here is a basic idea of how to properly care for your ZOIC Garments:
Machine wash cold with like colors.
Use a mild detergent.
Do not use bleach. Do not dry clean.
Q: I thought the padded liners were removable, yet they are attached! How do I remove them?
A: The liner in each pair of shorts is attached by thin fabric loops at either hip. These loops keep the liner and shorts together since they sell as a set. After purchasing, please unsnap the loops to remove the liner for normal use. You may also wish to cut the loops from the liner and the snap tabs from the shorts. Don't worry, you won't hurt the loops, they don't have feelings.
Q: The tabs holding the padded liner to my shorts have torn or cause my shorts to fit poorly. Can I return them for repair or replacement?
A: The liner loop tabs are not designed to withstand the pulling and tugging that may occur when you put on or ride in your shorts. Just as you don't wear briefs snapped to your jeans, ZOIC liners are designed to wear separately from the shorts. If you choose to keep the liner attached please be advised that we do not warranty damaged liner loops after purchase.
Q: How do I know which is the front/back, and which is the inside/outside, of my liner?
The pad of the liner is on the inside and meant to be worn against the skin with the narower portion of the pad in the front. The fabrics we use to cover our pads are 100% polyester, wicking, anti-microbial fabrics that are designed to keep you cool, dry, and comfortable on your rides.
Ideally the liner fits so well you don't know its there; if it's backwards or inside out it will probably feel funny, indicating something is wrong.