• We pack and ship your domestic order within 48 hours from the time it is received (M-F, non-holidays)
  • To receive your order the next day by overnight shipping, it must be placed by 12pm PST (Pacific Standard Time)
  • Packages shipped to Hawaii and Alaska will be shipped via USPS
  • Please note that orders placed over the weekend will be processed the next business day
  • Orders placed on Friday that require overnight shipping will be delivered the next business day
  • "Free shipping" - (USA Only) - Dollar amount is based on subtotal after any discounts are applied
  • Shipping to Canada is available via USPS International Priority
  • For additional UPS shipping information, please see the UPS delivery date estimator (For origin, enter United States - Carlsbad - 92010)
  • If you have not received your package within 30 days of shipment receipt, please contact the USPS Claims Department. Use the tracking information that was sent to you and file a form to trace your order. USPS will guide you through the process of trying to find your missing package. Please note that ZOIC is not responsible for lost, damaged, stolen or misdirected packages the were shipped to the address provided to us.