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Covid 19 Shipping Update

Orders continue to be processed through our facility and, as much as possible, we are sticking to our normal shipping window.  Due to Covid 19, our carriers (USPS & UPS) are experiencing increased volumes and therefore possible delays on their end, please check the tracking number provided on your shipment confirmations and contact the carrier directly with any status questions.  Thanks for your patience during this time and stay safe out there.

SHIPPING INFO

  • "Free shipping " - (USA Only) - Dollar amount is based on subtotal after any discounts are applied, and must be OVER listed "Free Shipping" dollar threshold amount to qualify.  Orders shipped via "Free Shipping" option are cost based best method(usually USPS).
  • We ship via USPS and UPS.  If your address has specific delivery needs, please choose the appropriate method for your address.
  • We pack and ship your domestic order within 48 hours from the time it is received (M-F, non-holidays)
  • To receive your order the next day by overnight shipping, it must be placed by 12pm PST (Pacific Standard Time)
  • Packages shipped to Hawaii and Alaska will be shipped via USPS
  • Please note that orders placed over the weekend will be processed the next business day
  • Orders placed on Friday that require overnight shipping will be delivered the next business day
  • Shipping to Canada is available via USPS International Priority, Canadian orders do not qualify for free shipping.
  • For additional UPS shipping information, please see the UPS delivery date estimator (For origin, enter United States - Carlsbad - 92010)
  • If you have not received your package within 10 days of shipment receipt, please contact the USPS Claims Department. Use the tracking information that was sent to you and file a form to trace your order. USPS will guide you through the process of trying to find your missing package. Please note that ZOIC is not responsible for lost, damaged, stolen or misdirected packages that were shipped to the address provided to us.