Shipping policy


  • Orders are processed within 3 - 4 business days from the time they are received (M-F, non-holidays). This may be longer during high volume sale periods.  
  • Shipping time in transit is calculated from the time the carrier accepts the package, not the time the order is placed.
  • We currently ship via UPS Ground and USPS Priority Mail,  ZOIC does not offer expedited shipping.
  • "Free Shipping" is a discount and subject to limitations. This offer is only valid within the USA.  It is not valid in combination some offers or during select sale periods. Qualifying dollar amount is based on subtotal after all other discounts are applied, and must be OVER listed "Free Shipping" dollar threshold amount to qualify. Orders are shipped via cheapest method,  if your address requires a specific shipping method, select that at checkout.
  • Please note that orders placed on a holiday or over the weekend will begin processing the next business day.
  • Shipping to Canada is available via post, Canadian orders do not qualify for free shipping.
  • If you have not received your package within 10 days of shipping confirmation, please use your tracking number and visit the respective carrier, to find the status of your package.
  • Please note that ZOIC is not responsible for lost, damaged, stolen or misdirected packages that were shipped to the address provided to us on the order.