Hassle Free Returns

Returns for Exchange or Refund

Didn't get the size or color you wanted? Purchases from ZOIC.com may be returned for product exchange or credit, but only if the item is in new condition with original packaging and hangtags intact.
1)Only orders purchased directly through ZOIC.com are eligible for exchange or refund*. Return shipping is the customer's responsibility.
2)Products purchased at offsite events are not returnable for exchange or credit.
3)If you purchased from a ZOIC dealer, please contact the dealer for return service.

Always Guaranteed - Our promise to you!

ZOIC Clothing is guaranteed to withstand the regular use and abuse of cycling within the reasonable lifetime of our products. We pride ourselves on the quality of our fabrics and product construction. We stand behind the workmanship in every garment we make. While taking a tree branch through a pocket or shredding a side panel in a nasty endo is beyond our control, if you believe an item of ZOIC Clothing has worn out or failed to perform due to defective materials or poor workmanship, please follow our simple claim process below.

To Submit Your Warranty Claim:

1) Email us images of the garment (full item, close up of issue area, and both sides of care label) and description of the product issue to

2) Include original place of purchase and date (or closest estimate)

3) Include your size and shipping address.

4) We will evaluate your product for repair or replacement.

5) Please allow up to 7-10 days for a reply.

If we are unable to determine warranty coverage from your submission, we may ask you for more information or to ship the item to us for evaluation. Please wash all product being sent in for evaluation. If your warranty issue is with the short shell, please keep your liner.

To Return for Credit, Exchange(zoic.com purchases only) or Repair/Replacement:

1) Print this page and complete the following:


Street address:




Return for:
Credit // Exchange // Repair-Replacement (circle one)

Web Order# or PO# (required for credit or exchange*):

Description of Issue:

2) Mail this sheet with your return via USPS or UPS addressed as follows:

ZOIC Clothing

Attn: Returns

5611 Palmer Way, Suite F

Carlsbad, CA 92010

returns take up to 7 days to process
Returns for Credit: Please be aware that it will likely take a billing cycle for a credit to appear on your credit card.
Returns of Gifts: If you received the item as a gift, the credit will go to the original purchaser of the item.
Returns for Repair: If your return is deemed a repair, please allow 2-3 weeks for repair service.

A Note About Inventory Availability

Product exchanges and warranty replacements are subject to inventory availability at the time of return. If you are returning an item for exchange, to ensure that you get what you want consider purchasing the replacement item today then allowing the return credit to offset this subsequent purchase amount. Please email

or call us toll free at 877.484.ZOIC if you have any questions.